How may I purchase tickets for an event?

The ticket office is open Monday through Friday, 9 a.m. to 5 p.m.   Please call the ticket office at (813) 974-3002 to verify Saturday hours before visiting.   The Sun Dome Ticket Office accepts Visa, American Express, Master Card and cash for Sun Dome and USF Athletic Events only. If you wish to purchase tickets to an event, you may do so through the Sun Dome Ticket Office, online at ticketmaster.com, charge by phone at (813) 287- 8844, or at any other Florida Ticketmaster outlet.

ALL TICKETS ARE SUBJECT TO A CONVENIENCE CHARGE.   Refunds for most postponed or cancelled events are available at point of purchase.

What do I do if I have lost my tickets?

If you have lost your tickets or reported them stolen, please return to the point of purchase for assistance. If the tickets were purchased through Ticketmaster, please contact Ticketmaster customer service at 850-434-7444.

Can I have a refund or exchange my tickets?

Refunds for most postponed or canceled events are available at point of purchase.

Is re-entry permitted?

Re-entry is not permitted for any ticketed event. All exits are final.

Where do I buy backstage passes?

Backstage passes are not available for purchase at anytime.

What does General Admission seating mean?

General admission seating means you are allowed to sit anywhere within the general admission seating area on a first come first serve basis. Under no circumstance are you allowed to save seats for guests that are not immediately present.

Are there accommodations for a disabled patron?

*Parking:

There are disabled parking spaces located on the North side of the building in lot 6 near entry 1.   There is also an elevator in the lobby of entry 1 if needed.

*Seating:

Disabled seating is located throughout the arena. There are seats on the main concourse level as well as seats on the upper level. For all ticketed events, disabled seats are for purchase only.

For any non ticketed events, those seats are on a first come first serve basis. Unfortunately, to be fair to everyone, saving seats will not be allowed.

When purchasing tickets, please inform the ticket office of your need to sit in a disabled seat. If you are injured after you have already purchased tickets, please contact the point of purchase so we can accommodate you to the best of our abilities.  For More Info Click Here

How early can I enter for an event?

Generally, entrance is allowed into the building an hour to an hour and half prior to an event.

Where should I sit if my child is in a stroller?

We do not encourage the use of strollers during an event however; we understand the need for them. Strollers that can be folded and placed under your seat are preferred, but if they cannot be folded patrons may leave them on the side of the bleachers at the patron's own risk.

Where can I park for an event?

Parking is available in various lots around the Sun Dome including disabled parking. The parking fee for most events is $10. Oversized vehicles will be charged per space used.

How do I get to the Sun Dome?

For Directions Click Here

Are cameras/ recording devices permitted?

Cameras and recording devices are not allowed in the building for most events. For further information on event day, please call the Sun Dome at 813-974-3111.

Are signs allowed in the building?

Signs are allowed however, the sign must not be offensive in any manner or oversized. The Sun Dome reserves the right to deny use of any sign at any time if it contributes to less enjoyment of another patron.

Can I bring food and beverages inside with me?

Outside food and drink are not allowed within the Sun Dome.

Where are the restrooms and concession stands located?

Concession stands are located in each lobby and in select areas within the arena's interior. Restrooms are also located at all four corners of the arena.

Where are the ATM's located?

There is an ATM located outside the building at entries 3 and 4 as well as in the lobbies at entries 1, 3, and 4.

Is there a lost and found?

Lost and found is located at entry 3 downstairs inside the main offices. See any staff member for assistance. You can also call the main office at 813-974-3111.

Where is the elevator located?

The elevator is located inside of entry 1 lobby which is on the Northwest side of the building.

Where can I smoke?

Smoking is allowed on entry 2 Patio Deck. Access to this patio can be reached from the inside of the arena.

Who should I talk to about renting the Sun Dome?

For rental information, please contact the Sun Dome receptionist at 813-974-3111.

Can I host a party or small event at the Sun Dome?

The Sun Dome is capable of meeting many of your event needs with a variety of areas for rent. For further information, please contact the Sun Dome receptionist at 813-974-3111.