ARENA POLICIES

Admission Policies

For all ticketed events, patrons must have a valid ticket for admittance. All children 2 years old or older must have a ticket to enter. All patrons must retain their ticket stub for access to seating sections. All patrons entering the facility must be respectful of the building, staff, and other patrons. Failure to follow the rules will result in an ejection from the building.

Bag Search Policy/Prohibited Items Policy

Safety is our number one priority. Each patron attempting to enter the building carrying any type of bag will be searched. In order to avoid delays at the entrances, please leave all prohibited items at home. Examples of prohibited items include (but are not limited to) clothing chains, outside food and drinks, noise makers, etc....

Alcohol Policy

For your enjoyment, alcoholic products are sold during most events. A valid ID will be asked for when making all purchases. At any time, we reserve the right to deny sales to anyone who appears to be heavily intoxicated. Alcohol sales cutoff times vary based on the type of event however, sales are generally cut off 1 hour to 1-1/2 before the end of an event. Note: All patrons who arrive heavily intoxicated will not be allowed into the event.

Bottles and Containers Policy

For the safety of all patrons, no glass bottles or containers are given out during an event. Most beverages are served in a recyclable cup.

Camera and Video Policy

Still photography and videotaping will only be allowed at the request of the event promoter. Please contact the administrative offices at
813-974-3111 the day of the event for detailed information concerning camera use for the event.

Smoking Policy

Smoking is allowed for each event. The smoking area is located on the patio area of entry 2 which can be accessed from the inside of the building. Anyone who leaves the building in an area other than the designated smoking area will not be allowed to re-enter the facility without a new ticket. Re-entry is not allowed!!

TICKET POLICIES

Cancelled and Postponed Events

An event cancellation is rare, but in the event that it does occur, please return to the point of purchase for refund options. If the tickets were purchased through the Sun Dome ticket office, please contact them at (813) 974-3002. If the tickets were purchased elsewhere, again, please contact them for assistance.

Re-Entry

Re-entry is not allowed for any ticketed event. If a patron leaves the building, they will be required to purchase another ticket if available to re-enter.

Will Call Information

If tickets are left at the ticket office for a patron to pick them up, they are available at Will Call. The person picking them up must be the person they were left for and must present a valid ID or the tickets will not be released. Will Call is located at entry 3 of the Sun Dome.

Lost, Stolen, or Destroyed Tickets

If a patron has lost their tickets, reported them stolen, or destroyed the tickets, new tickets may be re-issued if the original tickets were purchased with a credit card. You must contact the site where you purchased the tickets for assistance. Note: Once a ticket has been reported lost or stolen, access with those same (reported) tickets will be denied at the entrance.

Age/Children

All children under the age of two may enter the facility free of charge providing the child can share the seat with a parent. Anyone two years old or above must have a ticket to enter.